Frequently Asked Questions
Everything you need to know about our premium apparel and services.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Return Portal to generate a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Where are your garments manufactured?
We are committed to ethical production. Our collections are designed in-house and manufactured in certified factories across Portugal and Italy that adhere to strict fair labor standards.
How should I care for my Hozier apparel?
To maintain the longevity of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner care label of every item.